Refunds, Returns & Warranty Policy

Effective Date: 1 September 2026

1. Overview

At Nuyme, we want you to be completely satisfied with your purchase. This Policy applies to all orders placed on nuyme.com and is governed by the Consumer Protection Act, 2019 and applicable Indian consumer laws.

We recommend inspecting your order immediately upon delivery to ensure the product is in acceptable condition.

2. Return & Refund Eligibility

We accept returns and offer a refund or replacement for products that are:

  • Dead on arrival (DOA)
  • Physically damaged upon delivery
  • Defective or not functioning as described
  • Incorrect product delivered

Returns must be requested within 7 days of delivery. Requests made after 7 days will not be eligible under this policy.

3. How to Initiate a Return

Contact us within 7 days of delivery:

  • WhatsApp: +91 99675 52781
  • Email: care@nuyme.com

To process your return request, we will require the following documentation:

  • Clear photographs of the product from all sides, including any visible defects
  • Clear photographs of the outer packaging with the shipping label visible
  • A complete unboxing video — uninterrupted and unedited, from the moment the sealed package is shown to the point it is fully opened
Requests submitted without complete documentation may be delayed or rejected.

4. Return Pickup

Once your return request is approved, we will arrange a pickup from your delivery address at no cost to you. You do not need to ship the product yourself.

Please ensure the product is packed securely with all original contents including box, accessories, cables, and documentation.

5. Refund or Replacement

Once we receive and inspect the returned product, we will offer you:

  • A full refund to your original payment method, processed within 7 business days, or
  • A replacement unit, shipped within 3-5 business days subject to availability

The choice of refund or replacement is yours. In cases where the requested remedy is not available, we will offer the alternative.

6. Conditions That Void Return Eligibility

Returns will not be accepted if:

  • The return request is made after 7 days of delivery
  • The product shows physical damage caused after delivery
  • The product is missing original packaging, accessories, or components
  • The product has been tampered with or repaired by an unauthorised party
  • Complete documentation as requested is not provided

7. Change of Mind

We do not accept returns for change of mind, incorrect selection, or if you no longer need the product. We encourage you to read product descriptions carefully before purchasing.

8. COD Orders

For Cash on Delivery orders, refunds will be processed via bank transfer. Please share your bank account details when raising a return request. Refusal of a COD order at the time of delivery without a valid defect reason does not qualify for a refund.

9. Manufacturer Warranty

Most products sold on Nuyme carry a manufacturer warranty from the respective brand (OnePlus, JBL, boAt, etc.). Warranty claims after the 7-day return window must be directed to the brand's authorised service centre. Our team can assist you in locating the nearest service centre if needed.

10. Data & Personal Information

For products capable of storing personal data (such as smartwatches), we recommend removing all personal data before returning. Nuyme will not be responsible for any data loss during inspection or replacement.

11. Contact Us

  • WhatsApp: +91 99675 52781
  • Email: care@nuyme.com
  • Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST